Política de reembolso

Return & Refund Policy

ALL SALES ARE FINAL

We stand by the quality of our handmade products, and due to the personal nature of bath and body items, all sales are final.

EXCEPTIONS – Damaged Items

We will gladly offer a refund or exchange only if your item arrives damaged in transit.

To be eligible:

• You must contact us within 5 business days of receiving your order.

• Items must be unused, in original packaging, and accompanied by a receipt or proof of purchase.

• Clear photos of the damaged item(s) and packaging are required.

Please email your request and images to: orders@batheinluxury.com

Partial Refunds

If multiple items were ordered, and only some were damaged in transit, we may issue a partial refund for those specific units.

Refund Process

Once your return is received and inspected:

• We will notify you of the refund approval status.

• If approved, your refund will be processed to your original payment method within 10 business days.

• Please allow additional time for your bank or card issuer to post the refund.

If 15 business days have passed since your refund was approved and you haven’t received it, please contact us at: sales@batheinluxury.com

Exchanges

We only replace items that are defective or damaged in transit. If you need an exchange for the same item, contact: orders@batheinluxury.com

Return Shipping

• Customers are responsible for return shipping costs.

• Shipping costs are non-refundable.

• If a refund is issued, return shipping may be deducted from your refund.

Tip: For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.